At Cotier Brand, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, our return policy is designed to make the process simple and hassle-free.

1. Eligibility for Returns

All items are eligible for return. To qualify for a return, items must be in unused condition and in their original packaging.

2. Return Timeframe

Customers have 14 days from the date of purchase to return items.

3. Refund Policy

We offer refunds to your original form of payment. If items arrive damaged, we can replace them with a new unit.

4. Return Process

To initiate a return, please contact us at support@cotierbrand.com. If a return is necessary, we will provide a return shipping label for you to use. Please include your original packing slip with the returned item. If the packing slip is not available, be sure to email us with your order number.

5. Shipping Costs

If a return shipping label is provided, Cotier Brand will cover the complete shipping cost.

6. Processing Time

Once returns are received, we will need 2-3 business days to process them. Refunds are processed immediately after the return is processed. It may take an additional 3-5 business days for the returned funds to appear in your account, depending on your bank.

7. International Returns

At this time, we do not accept international returns. International customers must contact us at support@cotierbrand.com for assistance.

8. Exceptions and Special Conditions

There are no additional exceptions or special conditions beyond those mentioned above.

9. Contact Information

For any questions or concerns regarding returns, please contact us at: support@cotierbrand.com

Thank you for shopping with Cotier Brand!