Return Policy

Can I return my order?

YES, we want you to be happy with your purchase! If the products you selected didn't work out, we will accept returns for most items within 14 days of the original purchase date. Please email us at support@cotierbrand.com so we take care of you!

Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.

If you received a promotional discount on your order, that amount will be deducted from your return.

 

I received my order and one of the items is incorrect/missing/damaged, What do I do?

Oh no, we're sorry!  Please let us know what you ordered and what you received in its place. Missing, incorrect, or damaged items must be reported to us within 5 days of receipt of the package. We are happy to offer a refund or send replacements based on your unique situation. Please email us at support@cotierbrand.com so we take care of you!