Question 1

How do custom scratch-off games work?

Accepted Answer

Choose a product, upload your details or assets, and Côtier prepares the custom design. For applicable products, a proof is facilitated within 24 hours.

Question 2

Will I receive a proof?

Accepted Answer

Proofs are facilitated within 24 hours for applicable custom products. Non-custom products and some text-only customizations may not require proofs.

Question 3

Can you match my party theme?

Accepted Answer

Yes. Côtier can help match many party themes. Upload inspiration, invitations, mood boards, colors, or examples, and our designers will help create a cohesive game.

Question 4

What if I don't see my theme?

Accepted Answer

Use the Custom Theme Request page or chat with a designer — we'd love to design a theme with you.

Question 5

How long does production take?

Accepted Answer

For applicable custom orders, proofs are facilitated within 24 hours. After proof approval, printing and handling takes 3 business days, then your order ships immediately.

Question 6

Do you offer rush orders?

Accepted Answer

Yes. Rush orders are available for a fee.

Question 7

Can I upload a photo?

Accepted Answer

Yes, for products that support photo customization.

Question 8

Are the games printed or digital?

Accepted Answer

Côtier products are professionally printed and shipped unless a specific product says otherwise.

Question 9

Can I customize the wording?

Accepted Answer

Yes, on customizable products.

Question 10

Do text-only custom products receive proofs?

Accepted Answer

Not always. Text-only customizations may not require proof approval.

Question 11

Do ready-to-order products require proofs?

Accepted Answer

No. Ready-to-order, non-custom products do not require proofs.

Question 12

Can I chat with a designer?

Accepted Answer

Yes — we encourage it for theme matching, design help, or custom requests.

Frequently asked questions